Oxygen Concentrators: Procedure for Prescribing

Guide to ordering home oxygen supplies.

Home Oxygen Supplies: Procedure for Ordering
An integrated (cylinder, concentrator, liquid) home oxygen service for England and Wales is available direct to the patient's home from a regional supplier. Services include emergency oxygen therapy, short burst oxygen therapy, long-term oxygen therapy and ambulatory oxygen therapy.
Supplier Region (SHA) or Country Contact

Tel 0808 1439991 Fax 0870 8632111

Tel 0808 1439999 Fax 0191 4974340
Air Products Medical YORKSHIRE & HUMBERSIDE, WEST MIDLANDS, WALES Tel 0800 373580 Fax 0800 214709
BOC Healthcare EAST OF ENGLAND, NORTH EAST Tel 0800 136603 Fax 0800 1699989
Dolby Vivisol SOUTH CENTRAL, SOUTH EAST COAST Tel 0500 823773 Fax 0800 7814610
  • Assessment by respiratory team - best practice guidelines available on British Thoracic Society website www.brit-thoracic.org.uk
  • Order by completing Home Oxygen Order Form* (HOOF) indicating service required, oxygen flow rate (if awaiting referral 2L/min flow rate recommended), hours of use, special needs
  • HOOF sent direct to supplier (no longer use FP10 or WP10)
  • Supplier will provide all necessary equipment to best meet the patient's needs as indicated on the HOOF
  • Supplier provides advice on use of equipment to clinical staff, patients and carers at any time via the 24-hour freephone numbers listed
  • Supplier cannot alter flow rate specified by clinician
  • Changes to patient's oxygen needs should be indicated on new HOOF and sent to supplier
  • Supplier responsible for arrangements for payment of electricity costs associated with equipment

* Available from local NHS Stores or download from www.pcc-cic.org.uk/article/home-oxygen-order-form

NB: Current supply arrangements in Scotland remain unchanged